Production operations and maintenance
We take over a system that already exists and keep it working: monitoring, bug fixing, dependency and security updates, and response when something goes down.
- Contracted per product, with a written scope: what it covers, with what response times and in which coverage window.
- Works for a system you built yourselves and for one inherited from another vendor.
- Before touching anything we run an assessment: what exists, what it depends on, where the risk sits, what is undocumented.
- Every intervention is written down, and once a month you get an operations report: what we did, what broke and why, and what deserves attention next month.